Algemene voorwaarden

Terms of service

These terms apply to every order on shop.zglobalcorp.com. By placing an order, you agree to them.

1. Who we are

The shop is run by Z Global B.V. ("ZGlobal", "we"), Parelmoervlinder 10, 3544 DH Utrecht, The Netherlands. KvK 96849568, VAT NL867793508B01. Email support@zglobalcorp.com, phone +39 345 306 7000 (Mon–Fri, 9:00–18:00 CET).

2. Who can buy

The shop is for consumers in the Netherlands and France who are 18 or older. Business buyers can apply at b2b.zglobalcorp.com.

3. Products and prices

• All prices are in euro and include VAT.
• Shipping is shown in the cart before you pay (see the Shipping policy).
• We do our best to show products and colours correctly. Small differences in colour on screen are possible.
• If a price is clearly wrong (for example €0.99 instead of €9.99), we may cancel the order and refund you.

4. Your order

After you pay, you get an order confirmation by email. The contract starts with that email. If a product is out of stock after all, we tell you and refund that product within 14 days.

5. Payment

You pay online at checkout with the methods shown there. Payments are processed by Shopify and its payment partners; we never see your full card details.

6. Delivery

We deliver to the address you give at checkout. Delivery times and costs are in the Shipping policy. The risk passes to you when you receive the parcel.

7. Right of withdrawal and returns

You can cancel your order within 14 days after you receive it, without giving a reason. How it works, and which products are excluded, is in the Refund policy.

8. Guarantee

All products have the legal guarantee of conformity of 2 years. If a product is faulty, contact us and we repair, replace or refund it. This does not cover damage from wrong use or normal wear.

9. Liability

We are not liable for indirect damage, except where the law does not allow this limit. Nothing in these terms limits your rights as a consumer under the law of your country.

10. Complaints

Send complaints to support@zglobalcorp.com. We answer within 1 working day and try to solve it within 14 days. If we can't solve it together, you can go to the competent court. French customers can also use a free consumer mediator (médiateur de la consommation): [name and website of our mediator].

11. Law

Dutch law applies. If you live in France, you keep the protection of French consumer law.

12. Changes

We may change these terms. The version on the website when you place your order applies to that order.