FAQ
Answers about orders, shipping, returns and payment. Can’t find yours? Email us.
Orders and shipping
How much is shipping?
Free from €39.90. Under €39.90 it’s €6 per order.
Where do you ship?
To the Netherlands and France.
How fast is delivery?
We pack your order in 1–2 working days. Delivery takes 1–3 working days in the Netherlands and 2–5 in France.
How can I track my order?
You get an email with a tracking link when your order ships.
Do I pay customs or extra taxes?
No. We ship from inside the EU, and all prices include VAT.
Can I change or cancel my order?
Email us as soon as possible at support@zglobalcorp.com. If it hasn’t shipped yet, we change or cancel it.
Returns
Can I return a product?
Yes, within 14 days after you receive it, without giving a reason. Opened make-up and skincare can’t be returned for hygiene reasons. See the Refund policy.
When do I get my money back?
Within 14 days, to the same payment method. We may wait until we receive the products.
My product is damaged or wrong. What now?
Email us a photo and your order number within 7 days at support@zglobalcorp.com. We send a new one or refund you, at no cost to you.
Products
Are your products original?
Yes. We sell original products from SHEGLAM, OutdoorMaster, Vakume and RedKey, bought from the brands or their official EU distributors.
Is SHEGLAM make-up cruelty-free?
SHEGLAM says its products are cruelty-free. See the product page for ingredients.
A product is sold out. Will it come back?
Most products come back. Email us at support@zglobalcorp.com and we tell you when.
Payment
How can I pay?
With the methods shown at checkout.
Is paying safe?
Yes. Payment runs through Shopify’s secure checkout. We never see your full card details.
Do I get an invoice?
Yes, by email with your order confirmation. Prices include VAT.
Business
I have a shop. Can I buy wholesale?
Yes. Apply at b2b.zglobalcorp.com. Approved shops get wholesale prices, minimum order €500.
Still have a question?
Email us at support@zglobalcorp.com.