Política de reembolso

Refund policy

You can return your order within 14 days after you receive it, without giving a reason. This is your right under EU law.

How to return

1. Email support@zglobalcorp.com within 14 days with your order number and the products you return. You can also use the form below.
2. Send the products back within 14 days after your email, to: Z Global B.V., Parelmoervlinder 10, 3544 DH Utrecht, The Netherlands [or return address].
3. Keep the tracking code of your return parcel.

Costs

• You pay the cost of sending the products back.
• If you return the whole order, we also refund the shipping you paid (standard shipping).
• If the product is wrong, damaged or faulty, we pay the return and send you a new one or refund you.

Refund

We refund within 14 days after your return email, to the same payment method you used. We may wait until we receive the products, or until you send proof that you shipped them.

Condition of products

You may look at the product as you would in a shop. If you use it more than that, we may deduct the loss in value from the refund.

What you can't return

For hygiene reasons, make-up and skincare products can't be returned once the seal or packaging is opened. Unopened products in their original packaging can be returned.

Faulty products

All products have a 2-year legal guarantee. If a product is faulty, email us with a photo and your order number. We repair, replace or refund it.

Exchanges

We don't do direct exchanges. Return the product for a refund and place a new order.

Return form

Copy, fill in and email to support@zglobalcorp.com:

To: Z Global B.V., Parelmoervlinder 10, 3544 DH Utrecht, The Netherlands, support@zglobalcorp.com

I hereby return the following products: [products]

Order number: [ ] · Ordered on: [ ] · Received on: [ ]

Name: [ ] · Address: [ ]

Date: [ ] · Signature (only on paper): [ ]